Many people have their licenses, know how to drive, and can park a car. But not everybody is well suited to being a valet. It takes a special kind of person to not only have skills behind the wheel but also to exude an air of professionalism and courtesy. Indeed, it takes a specific skill set to become a driver, and a certain ability to tolerate the stress that comes with the job every day.
Let’s take a look at what makes a good valet driver, and what you should be on the lookout for when hiring one.
Those in the service industry know just how important it is to be able to work with people. You have to put aside your own frustrations, stressors and personal life and put on a stoic face. That is even more so in the valet parking industry, which is a fast-paced, frenetic one at that. Great customer services means you get friendly, personalized attention in every interaction. Your needs are met in a timely fashion and the valet will do whatever it takes to make sure you’re satisfied with their services.
Valet drivers are constantly bombarded by stressful scenarios. The line is getting long, a customer has an issue, or someone called out sick and now everyone’s working overtime. These situations all cause anxiety, but those who can become fueled by those anxieties instead of crippled will come out on top every time. Anxious valets can spell disaster, as jangled nerves can lead to mistakes.
The saying “cooler heads prevail” is no truer than in the valet industry.
Every customer is different, every car is different, every situation is different. Valets have to roll with the punches and make last-minute adjustments to routes, times and accommodations. Switching things up on the fly as needed is a critical skill in the valet business. They have to know how to quickly and calmly familiarize themselves with all kinds of vehicles, too, from diesel trucks to stick shifts to automatics.
It goes without saying that valet drivers have to be good at, well, driving! They should be licensed and insured, and be properly vetted for previous violations, but the other side of that is full professionalism. They should be prompt, open and close your doors, and greet you upon arrival. All these things add up to a courteous, professional valet.
We’ve all seen customer service reps going through the motions when at work, but apathy really has no place in this industry. An exceptional valet driver knows how important their role is because they are in a unique position to make or break a person’s day with one word, smile or gesture. Someone who is passionate and dedicated to their job is always someone you want to be around!
Here at Valet Connections DTW Parking, we only hire the friendliest and most skilled valet drivers who can problem solve on the fly and address your unique concerns quickly. To learn more, contact us at (734) 992-4946 today.